1. Introduction
BetGenuine provides football predictions, statistical information, match analysis, betting-related educational content and premium prediction services.
This policy applies to information collected through BetGenuine websites, accounts, customer support services and related digital services.
2. Information We Collect
The information we collect depends on how you interact with BetGenuine.
Account Information
- Name or display name.
- Email address.
- Telephone number where provided.
- Account login and profile information.
- Country or general location information.
Transaction Information
Where you purchase a premium service or fund an eligible BetGenuine account service, we may process information relating to the transaction, including payment reference, amount, currency, payment method and transaction status.
Usage Information
- Pages and football matches you view.
- Prediction markets you browse.
- Device and browser information.
- IP address and general technical information.
- Website interactions, performance and diagnostic information.
Communications
If you contact BetGenuine Support, we may retain your messages, enquiries and related account information so we can assist you and maintain a record of customer service activity.
3. How We Use Your Information
We may use information for the following purposes:
- Creating and managing your BetGenuine account.
- Providing football predictions, premium services and account features.
- Processing and verifying payments.
- Providing customer support.
- Personalising your experience.
- Improving website performance, reliability and security.
- Analysing how BetGenuine services are used.
- Detecting fraud, abuse, unauthorised activity or security threats.
- Sending service-related notifications.
- Sending promotional messages where permitted and where you have not opted out.
- Complying with applicable legal, regulatory and administrative obligations.
5. Payments
BetGenuine may use third-party payment providers to process payments. Depending on the payment method selected, your payment may be handled by a bank, card processor, cryptocurrency service, mobile payment provider or another payment partner.
BetGenuine does not necessarily receive or store all sensitive payment credentials used by those providers.
Payment providers may process your information according to their own privacy policies and regulatory obligations.
7. Data Security
BetGenuine uses reasonable administrative, technical and organisational safeguards intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet service, database or electronic transmission can be guaranteed to be completely secure.
Users are responsible for keeping account passwords, verification information and device access secure.
8. How Long We Keep Information
BetGenuine retains personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, transaction records, fraud prevention, customer support, legal obligations and legitimate business requirements.
Some records may need to be retained after an account is closed where required for legal, security, accounting or dispute resolution purposes.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of eligible personal information.
- Object to or restrict certain forms of processing.
- Withdraw consent where processing relies on consent.
- Opt out of promotional communications.
We may need to verify your identity before completing certain privacy requests.
10. Children and Age Restrictions
BetGenuine's betting-related services are intended only for users who meet the applicable legal age requirements in their jurisdiction.
We do not knowingly intend to provide betting-related premium services to children.
11. International Users
BetGenuine may be accessed from different countries. Your information may therefore be processed or stored in countries outside your place of residence.
Where appropriate, we take reasonable steps to ensure that personal information receives suitable protection when handled by our service providers.
12. Third-Party Links
BetGenuine may contain links to external websites or services. We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service you use.
13. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technologies, business practices or legal obligations change.
The latest version will be published on this page together with its updated date.
14. Contact BetGenuine
If you have a privacy question, account-data request or concern about how your information is handled, contact BetGenuine Support.